We provide top quality, managed IT support services in Ashford, Tunbridge Wells, Sevenoaks, Canterbury and across most of Kent. Serving as your IT department, we manage your technology so that you can focus on what you do best. So, why should you choose a managed services provider?

Lower IT Costs, and a Predictable, Scalable IT Budget.

Managed IT Services cuts customer cost by an average of 40% versus in-house IT. Our Kent based support services are priced on a predictable, fixed monthly fee based on a plan that we agree in advance and is completely customisable to your business and it’s needs.

Buy cheap, buy twice?

Not at all. Of course, having a fully qualified engineer on site for at least 8 hours a day – plus evenings for rolling out updates, applying patches, running backups, testing the backups and supplying and installing hardware and software is fantastic – but it’s also very expensive. So, the natural question is what is the gap or trade-off between having even a small department (let’s face it, individuals who can do all of the above or more are few and far between) and a team of experts who you can call as needed, and who can remotely access your systems securely, immediately, are fully qualified and have a proven track record? The answer, thanks to high speed FTTC and FTTP internet and even VDSL residential broadband internet means that even if your internet goes down, we can still access your systems using 4G/5G backup, while we’re diagnosing the fault with your internet, contacting your ISP, making sure that backups are in place and having pre-planned procedures to follow in the event of this, is very little difference. In the event of a critical infrastructure failure, or Ransomware attack, we can have an engineer onsite within 2 hours while we’re downloading your backed up data to a drive or virtual server that we can get to your office or place of business within an hour or two – at most.

Superior support. Fast remote and reliable on-site service.

In about 80% of instances, we can resolve the issue with rapid response MFA (Multi Factor Authentication) remote support. But if you need a technician in your home or office, we’ll dispatch one per our pre-arranged agreement, as most of our plans include an average of 5 hours on-site support, if not then we’ll have discussed this with you the process for this eventuality and can arrange a fixed price ‘bolt-on’ to your SLA (Service Level Agreement) with us. We’re here to help you and your business, not strangle it with red tape and extortionate extra fees. We’re flexible and whatever the circumstance, by default we’ll put you on the lowest possible fees and get you up and running in no time. For even the hardest of cynics, from a purely mercenary perspective, it’s not in our interest to see you fail, and a happy customer is a good customer and a good reputation is good for our business as well as peace of mind for yours.

Reporting and Transparency.

Phalanx-IT provides real time reporting on backup, system availability, hardware and software inventory, vendors, projects, tickets, and more. It’s your system; you’ve got a right to know if it’s working.

Security and Policy.

Security is critical. Phalanx-IT will protect your network against intrusion, malware, viruses, spam, and other hazards, while allowing your employees access to the work they need, when they need it. And we provide a full set of IT policies to keep your organisation compliant with all applicable laws from Cookie compliance on your website to the GDPR.

Backup and Disaster Recovery.

Phalanx-IT ensures that your data is backed up – both in your office and off site.

What’s Not Included?

Phalanx-IT supports routine business activity from the setup to the decommissioning of your computer systems and destruction of hard drives, tapes and audits of flash storage devices. One-time events such as office moves and major installations are billed separately as projects.

How do we sign up?

Just give us a call and we’ll arrange to have a meeting with you and discuss your needs and either migrate from your existing provider or set you up for having one. Managed IT Services are supposed to be easy for the client, with no required disruptions to your employees or processes other than an initial meeting. Anything that may need installing or setting up (Backup drives etc) we can do outside of business hours or at the weekend. There is NO peak/off peak time or ‘Outside of office hours’ (for us!) and we don’t weight our fees with this in mind. We are a SUPPORT service, so we know that while IT is critical to your business, your office and staff need to work inside of YOUR normal hours. We’ll work round you, evenings, weekends, bank holidays, Christmas etc. You will never be penalised or charged any extra for your systems having issues outside of 9-5 Monday to Friday

Is there a minimum number of staff or minimum monthly payment?

No. If you’re a one-man band or your employ 50 people, you’re not ‘too small’ or irrelevant to us. If you want to grow your business, we want to help you. Again, if you’re a cynic, why wouldn’t we?

Isn’t it in your interest for us to have to call you in?

As a decision maker or business owner, you’ll know there is never nothing to do. We’re engineers of just about every type, so there is always something to do. Update, upgrade, backup, run integrity checks of backups, archive emails and scan for weak points in the network. If everything is running smoothly, we clean the machines inside and out with compressed air, UV-C light and skin friendly anti-bacterial cleaners. If everything is running well and there are no issues and you have onsite or remote access hours paid for, you can roll them over for up to 3 months with no strings, which we will discuss during the initial free consultation. Technology continues to evolve at lightning speed, and the options grow exponentially. Most businesses do not have the time or expertise to assess all these options, not to mention the distraction and the risk that can result from adopting technologies that are not reliable or cannot meet your company needs. We curate your technology so you can focus on your business.